2:10
Write down the questions to ask the insurance company
Arrange the easel pieces to assemble later
Put trash in the bag
Grab a snack
Organize the snack bin
Start the kettle
Put away the clean dishes
Steep yesterdays leaves
Add dirty forks to the dishwasher
Shake out the rug
Open a document to jot down these side quests
Open another piece I’m working on
Watch a short video
Tea is ready
Throw out the moldy flowers
Soak the vase
Increase the nasty woman factor on my profile to scare away weak men
Scroll social media
3:05
Notice the time, need to make that call, ugh
Exchange messages
Drink some tea
Dig out the insurance card
Breathe deep
Stare at the gorgeous yellow leaves
Breathe, drink tea
Pick a number on the card, call
Work through the menu and offers
Painful pitch, hang up
3:17
Try a different number on the card
Work through the menu
Real human!
Do I need a reference or pre-approval for a neurodivergent evaluation?
Hold
Why were these other claims denied from 10 months ago?
Hold
Human is back
3:43
Insurance company does not cover appointments coded with primary diagnosis of insomnia. Neither my doctor or myself have access to the document showing which diagnoses are or are not covered. Only the insurance company has that.
Ludicrous! Laugh on the recorded call. Ask if that is legal. Point out doctors can prescribe and insurance covers portion of insomnia medication. Point out inadequate sleep leads to psychosis.
Ask for options. Appeal not presented as an option.
3:46
Leave message with doctor to recode and resubmit to insurance. Fingers crossed.
-Melissa Donley